Mobile marketing is basically defined as reaching users and potential customers on mobile phones, tablets, androids, smart-watches, or any other mobile device. That’s why whenever you digitally reach customers, that’s considered mobile marketing. Now, this is a double-bladed sword, and like it has tons of advantages over traditional marketing, it can be hectic, costly, and time-consuming, unless it’s done the right way. Here’s how you can understand and use mobile marketing properly without wasting your time or resources.
1. Understand Its Pros And Cons
One of the most obvious yet core benefits of mobile marketing is the fact that it is cheap and doesn’t require much technical experience to get started. The convenience and ease of monitoring its progress are a huge plus with real-time access to customers anywhere and anytime. That’s only the start of the perks of mobile marketing and how it adds value over the traditional marketing methods. Yet, on the other hand, it has a lot of issues as well, many of which are regarding ethical concerns of data collection, including customers’ location and preferences. To some people, it’s fine to track users’ locations as long as it’s only going to be used in helping them out with recommending the most relevant services. However, it’s not known for a fact that this data won’t fall in the wrong hands somewhere down the road, and the fallouts could be catastrophic. One big obstacle as well is that you have to get it right from the beginning; as customers’ attention spans are getting shorter, and companies are competing vigorously to get it.
2. Make Your Interface Friendly
A key point that businesses tend to miss out on and contribute significantly to determining the fate of a mobile marketing campaign is the friendliness of their interface. Whether it is a website, or a mobile application, having a comfortable eye-catching theme can go a long way in grabbing customers’ attention and maintaining their interest for a longer time. A smart way to build a friendly interface is to consult customers themselves through quick online surveys about which interface they would prefer the most. Competitor research is also an important step in finding out what works and what you can do better.
3. Know Your Potential Customers
When you know your customers well, you’ll certainly be more able to fit in their needs and preferences the way they’d expect you to. For example, you need to know the difference between mobile and tablet users since it was found that the former were more attracted to practical to-the-point information, unlike the latter who preferred a more responsive glowing graphical interface. Gathering this information would definitely increase the probability that customers would be more drawn to your mobile marketing material and more invested in your product. As important as this is, many brands fail to properly address it and tend to focus more on their brand more than their customer, which is a fatal mistake.
4. Get Your Brand On A Local Map
Usually, if you are out and about and in need of a service, you’d probably search the local map to find the nearest place that can serve you. That’s why it is important for every business out there to get their data on a local map. Everyone knows the ability of smartphones nowadays to locate individuals and identify which places they go to, and that’s why it’s important to be able to automatically recommend the corresponding relevant nearest place. It would be a huge loss if your brand was not on the local map and didn’t get recommended; it would be like being right there, but not actually seen!
5. Use SMS Marketing
SMS marketing refers to using Short Message Service (SMS) to send customers text offers using their mobile number. While some people may consider this approach to be obsolete, it has the advantage of being able to reach customers even without data allowance. However, this will work well with a phone validation tool so that you don’t waste your marketing efforts. This broadens the range of targeted customers and therefore increases the success rate of your campaign. It should be known that while this method is considered highly effective, it still has a lot of regulations to protect customers from spam and fraud messaging.
6. Personalize Your Brand
Human beings are sensitive, emotional creatures, meaning they’re more likely to interact with and with anything that’s even slightly customized to their circumstances. That’s why analyzing and monitoring feedback data coming from customers’ interaction with your marketing campaign is a key factor in the process in order to succeed. Simple things like your customer’s location, age category, or even the local climate can make a huge difference.
7. Encourage Social Engagement
There’s nothing more enjoyable to humans than social interactions, which comes as no surprise with how social media has dominated the whole world. With that in mind, being able to create interactive ads and engage your customers in social media can take the whole mobile marketing campaign to a whole new level. A new level where your customers would be creating a trend and intensifying its popularity until it goes viral, without you exerting any effort. That’s why handling this tool the right way is actually a game-changer.
8. Provide An Easy Communication Channel
What else could any customer hope for if their voices are heard and being taken into consideration? Engaging customers in the marketing campaign itself will not only help you lead it to success, but will also save you a lot of time, effort, and money. To do that, all you need is to provide customers with a convenient way to contact yourself, and simply listen to them, letting them do all the work for you.
Mobile marketing could seem challenging at first glance, but once you learn about its strategies and methods, it becomes a piece of cake. Constantly educating yourself on this new world and teaching yourself to listen to your target audience through data analysis and interpretation can go a long way in your marketing results, giving your product or service the chance it actually deserves to succeed.